Privacy Policy for booksinai.com
Effective Date: 2/16/2024
Last Updated: 2/16/2025
Welcome to booksinai.com, an all-inclusive adventure booking platform for Sinai, Egypt. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and book our services.
1. Information We Collect
When you interact with booksinai.com, we collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number (including WhatsApp for advisor communication)
- Payment details (processed securely via a third-party provider)
- Booking details (dates, accommodations, tours, transport preferences)
1.2 Automatically Collected Information
- IP address
- Device and browser information
- Pages visited and interactions on our website
- Referral source (e.g., how you found our site)
1.3 Communication Data
- Messages sent via WhatsApp, email, or website contact forms
- Responses to customer service inquiries
2. How We Use Your Information
We use your information to:
- Process and confirm bookings
- Provide a personalized travel experience
- Assign a personal travel advisor
- Facilitate communication via WhatsApp and email
- Improve our website and services
- Handle cancellations and refunds
- Ensure compliance with applicable laws
3. How We Share Your Information
We do not sell your personal data. However, we may share necessary information with:
- Service providers: Hotels, transport providers, and tour guides to fulfill your bookings
- Payment processors: To securely process payments
- Legal authorities: When required by law or to protect our rights
- CRM platforms (HubSpot): To manage customer interactions
4. Payment and Data Security
- All payments are processed through a secure third-party provider (TBD).
- booksinai.com does not store credit card information.
- We use SSL encryption to protect your data.
- Data access is restricted to authorized personnel only.
5. Cookies and Tracking Technologies
booksinai.com uses cookies and similar tracking technologies to:
- Improve website functionality
- Understand user behavior and enhance experience
- Show relevant content and recommendations
You can manage cookie settings through your browser preferences.
6. Data Retention
- We retain booking data for [insert duration] to fulfill legal and operational obligations.
- Communication data is retained for [insert duration] for customer service purposes.
- You may request deletion of your personal data at any time.
7. Your Rights
You have the right to:
- Access the data we hold about you
- Request corrections to your personal data
- Request deletion of your data (subject to legal obligations)
- Object to certain data processing activities
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at [Insert Contact Email].
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Skyscanner for flight searches). We are not responsible for their privacy practices and encourage you to review their policies.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
10. Contact Us
For any questions regarding this policy or your data, please contact:
Email: a.mamdouh@booksiani.com
Phone/WhatsApp: +201067031249
Address: A15-16 golf hights, sharm al sheikh Egypt
